WhoKnows Support

What is the difference between WhoKnows Recruiter and WhoKnows Prospector

Chris Macomber

FAQs for the WhoKnows Prospector & WhoKnows Recruiter products

WhoKnows Prospector / WhoKnows Recruiter

How do I search?

How do I use advanced search?

Can I search for diversity candidates?

How can I parse my job description into search filters?

What happens if my search doesn't return anything?

Why can't I search my 1st and 2nd degree connections?

Search

How do I get a person's contact info?

What contact info is provided?

How does WhoKnows get the contact info?

What happens if the contact info is wrong?

Getting Contact Info

How can I send email from WhoKnows?

Who do the emails sent from WhoKnows come from?

How can I save a draft of my email?

How can I preview my email before I send it?

How do I personalize my emails to multiple people?

Is it ok to send cold emails (non-opt-in)?

Are WhoKnows email campaigns GDPR compliant?

How can I create a message template?

How do I use a template I've created?

How do I update, rename, or delete my template?

Where can I view the metrics for my email campaign?

Email Messages & Campaigns

How do I run a campaign where I only pay for responses?

Why can I set my own price per reply?

What counts as a response?

What should my price per response be?

Can I view stats for pay-per-response campaigns?

How fast are emails sent?

Do I need a subscription for pay per response campaigns?

How do credits work with pay per response campaigns?

NEW Pay per Response Campaigns

Can I export a profile to a PDF file?

How do I export a list of profiles

Can I import WhoKnows profiles into my ATS or CRM?

Exporting

How do I share a search with colleagues?

Can I share a profile with a colleague?

Sharing

What's the difference between a list and a saved search?

How do I select my list or saved search to view it?

How do I add profiles to a list?

How do I remove profiles from a list?

How do I create a saved search?

How do I manage, rename, and delete my lists and saved searches?

Lists & Saved Searches

How does the pricing work?

Is there a free trial?

Can I change my plan?

When do I use a credit?

How do I cancel my subscription?

Pricing & Plans

Find answers and get help from Intercom Support and Community Experts

Uh oh. That page doesn’t exist.

Disappointed

Neutral

Smiley

English